Because Pacific Research Peptides supplies products intended strictly for laboratory and analytical use, all return and refund requests are reviewed on a case-by-case basis.

Damaged or Incorrect Orders

If your order arrives damaged, incomplete, or incorrect, contact us promptly with your order number and photos of the package or products received. We will review the issue and determine the appropriate resolution.

Eligibility for Review

• Requests should be made within a reasonable time after delivery.
• Products must remain unopened and in original condition unless damage or fulfillment error is the basis of the claim.
• We may request additional information before approving any replacement, store credit, or refund.

Non-Returnable Items

For safety, product-integrity, and handling reasons, opened products and items that have been altered, mishandled, or stored improperly may not be eligible for return or refund.

Approved Resolutions

When a request is approved, resolution may take the form of replacement, store credit, partial refund, or full refund depending on the circumstances.

Contact

Submit your order details and reason for the request through the Contact page.