Privacy Policy

Pacific Research Peptides respects your privacy and is committed to handling customer information responsibly. This policy explains what information we collect, how we use it, and the choices available to customers when using our website.

Information We Collect

• Contact details such as name, email address, billing address, shipping address, and phone number.
• Order information including products purchased, order totals, and transaction status.
• Technical data such as IP address, browser type, device information, and site activity used for security, analytics, and performance.

How We Use Information

• To process orders, payments, and shipping requests.
• To provide customer support and respond to questions about products, documentation, or policies.
• To improve website performance, store functionality, and fraud prevention.
• To send transactional communications related to purchases or account activity.

Sharing of Information

We do not sell personal information. Information may be shared with service providers that support payment processing, shipping, fraud prevention, hosting, analytics, or transactional communications, only as needed to operate the store.

Cookies, Analytics & Session Insights

The website may use cookies and similar technologies to maintain cart functionality, improve performance, understand traffic patterns, and support security features. Browser settings may allow you to limit or disable cookies, but certain site features may not work properly if you do.

We use Google Analytics and Microsoft Clarity to understand aggregate traffic and how visitors interact with the website, including page visits, clicks, scrolling, navigation paths, device and browser information, and approximate location. Microsoft Clarity provides session recordings and heatmaps. Clarity is configured with strict masking so page text and information entered into standard form fields are not sent as readable content in recordings. Analytics providers may process technical identifiers and set analytics cookies where permitted. We use these insights to diagnose usability problems, improve site performance, and make the catalog and checkout experience easier to use. Learn more in the Microsoft Privacy Statement and Google Privacy Policy.

Data Security

We use commercially reasonable safeguards to help protect customer information, but no website or data transmission method can be guaranteed completely secure. Customers use the site at their own discretion and risk.

Transactional Communications

By creating an account or placing an order, you agree to receive transactional communications related to purchases, billing, shipping, account access, and service updates. These communications are necessary for order management and cannot be opted out of while an order or account remains active.

Promotional Communications

If you opt in to marketing communications, you may receive product updates, promotional offers, or store announcements. Promotional communications are optional and may be unsubscribed from at any time.

Your Choices

You may contact us through our contact page if you need help with account information, order history questions, or privacy-related concerns. We may retain certain records where required for legal, operational, fraud-prevention, or order-management purposes.

Policy Updates

Pacific Research Peptides may update this Privacy Policy from time to time. Updated versions become effective when posted to this page.