Refund and Order Resolution Policy

No Physical Returns

Pacific Research Peptides does not ordinarily accept products shipped or delivered back to us. Please do not mail, ship, or personally deliver any product to Pacific Research Peptides unless our support team provides specific written authorization and instructions.

Sending a product back without written authorization does not guarantee that it will be received, reviewed, replaced, or refunded.

Eligible Order Problems

Pacific Research Peptides will review timely, documented claims involving:

• Products damaged during shipment
• Incorrect products
• Missing products or incomplete orders
• Packages confirmed lost in transit
• Documented product-quality concerns that may reasonably be attributable to product condition before delivery

We do not offer refunds or replacements solely because a customer changed their mind, ordered the wrong product, no longer needs the product, or expected a different research outcome.

Claim Deadlines

Claims involving visible shipping damage, incorrect products, or incomplete orders must be submitted within 72 hours after the carrier records the package as delivered.

Product-quality concerns must be submitted within seven calendar days after the issue is discovered and no later than 30 calendar days after delivery.

Claims submitted outside these periods may be denied unless applicable law requires otherwise.

Required Claim Documentation

A claim is not complete until Pacific Research Peptides receives all reasonably requested information. Customers requesting a refund or replacement must provide:

1. The Pacific Research Peptides order number.
2. The purchaser’s name and email address used for the order.
3. A clear written description of the problem, including when and how it was discovered.
4. Clear photographs of the shipping label and all sides of the shipping package.
5. Clear photographs of the internal packaging and all affected products.
6. Clear photographs showing the product name, lot or batch identifier, and any other identifying information on the affected product.
7. Photographs or video that reasonably demonstrate the reported damage, discrepancy, or quality concern.
8. For product-quality concerns, the date the product was received, opened, and examined, together with relevant laboratory storage, handling, and preparation information.
9. Any additional documentation reasonably requested by Pacific Research Peptides to evaluate the claim.

Customers should retain the affected product and its original packaging while the claim is being reviewed. Do not send the product back unless Pacific Research Peptides provides written authorization.

Submitting documentation does not automatically guarantee a refund or replacement.

Claim Review

Pacific Research Peptides reviews each complete claim individually. We may compare the submitted information against order and payment records, inventory and fulfillment records, shipping weights and carrier records, package and delivery photographs, product and lot information, other claims involving the same product or lot, and relevant laboratory documentation supplied by the customer.

Pacific Research Peptides may request additional information before making a decision. Failure to provide reasonably requested documentation may result in the claim being denied.

Approved Resolutions

If a claim is approved, Pacific Research Peptides may provide a replacement of the affected product, a partial refund, a full refund of the affected product, a full order refund when the documented issue affects the entire order, or another resolution required by applicable law.

Pacific Research Peptides will ordinarily not require the affected product to be returned. If a refund is approved, it will be issued through the original payment method when reasonably possible. Financial institutions and payment providers may require additional processing time before a refund appears.

A replacement or refund is limited to the product or portion of the order affected by the verified problem unless Pacific Research Peptides determines that a broader resolution is appropriate.

Claims That May Be Denied

Pacific Research Peptides may deny a claim involving:

• Change of mind, buyer’s remorse, or an ordering mistake
• Failure to submit the claim within the applicable deadline
• Missing, unclear, inconsistent, altered, or unverifiable documentation
• Improper storage, handling, preparation, or alteration after delivery
• Damage occurring after delivery
• Use outside lawful laboratory research
• Delivery to the address supplied by the customer when carrier records confirm delivery
• Refusal or failure to provide additional information reasonably needed for review
• Repeated or materially similar claims that cannot be independently substantiated
• Suspected fraud, misuse, misrepresentation, or abuse of this policy

Pacific Research Peptides reserves the right to restrict future purchasing privileges when documented claim patterns indicate fraud, misuse, or abuse.

Product Handling

Products are supplied strictly for laboratory research and development and are not for human or animal consumption.

Customers remain responsible for appropriate storage, control, handling, and disposition in accordance with their laboratory procedures and applicable requirements. Pacific Research Peptides does not provide personal-use handling or disposal instructions.

Carrier Loss and Delivery Issues

Claims involving a package reported as lost, damaged, or incorrectly delivered may require a carrier investigation. Customers must reasonably cooperate with any carrier inquiry and provide requested documentation.

A carrier investigation or delivery scan does not automatically determine the outcome. Pacific Research Peptides will evaluate the available evidence before approving or denying the claim.

No Admission of a Lot-Wide Defect

A refund or replacement is a customer-service resolution based on the circumstances of an individual order. It does not constitute an admission that a product, shipment, or entire lot is defective.

Legal Rights

Nothing in this policy limits rights or remedies that cannot legally be waived. Pacific Research Peptides may cancel and refund an order before shipment when necessary because of inventory, compliance, payment, fraud-prevention, or shipping concerns.

Contacting Pacific Research Peptides

Start a claim through the Payment and Order Support form by selecting Refund or replacement claim. Include the order number and a precise description of the problem. Pacific Research Peptides support will reply with instructions for providing the required photographs, video, or other documentation. A claim is not eligible for approval until all reasonably requested evidence has been received and reviewed. Do not send the physical product back.